Privacy Policy

Last updated: 16 June 2026

This Privacy Policy explains how Rohians Cargo and Transport L.L.C (“Rohians”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects personal information when you visit rohians.com, contact us, request a quote, submit a form, communicate through WhatsApp, or use our transport and logistics services in Dubai and the UAE.

Our services include water tanker supply, movers and packers, refrigerated transport, cargo delivery, and related logistics support.

1. Who We Are

Rohians Cargo and Transport L.L.C is a UAE-based logistics and transport service provider operating in Dubai and across the UAE.

Website: https://rohians.com/

Email: [email protected]

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us using the email above.

2. UAE Data Protection Framework

We aim to handle personal data in line with applicable UAE privacy and data protection principles, including the UAE Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, where it applies to our business activities.

In plain language, this means we aim to collect personal data fairly, use it for clear business purposes, keep it accurate where possible, protect it with reasonable safeguards, and avoid keeping it longer than necessary.

3. Information We Collect

We may collect the following types of information when you use our website or request our services:

• Contact details: name, phone number, email address, WhatsApp number, and preferred contact method.
• Service details: service type, pickup location, delivery location, moving address, tanker delivery address, destination address, delivery date, preferred timing, item details, tanker size, temperature requirements, or other quote details.
• Business details: company name, site location, trade or project details, billing information, and delivery instructions where relevant.
• Website and device data: IP address, browser type, device type, pages visited, referral source, approximate location data, and interaction data from analytics, security, and form tools.
• Messages and attachments: information you send to us by website form, email, phone, WhatsApp, or other communication channels.
• Service records: quote records, booking details, delivery logs, invoices, customer support notes, and operational records needed to complete or document a service.

We do not intentionally collect sensitive personal data unless you choose to provide it and it is necessary for a specific service or legal purpose. Please avoid sending Emirates ID, passport copies, payment card details, health information, or other sensitive documents through our website unless we specifically request them for a legitimate reason.

4. How We Collect Information

We collect information when you:

• Submit a quote request or contact form on our website.
• Call, email, or WhatsApp us.
• Request water tanker supply, movers and packers, refrigerated transport, or cargo transport services.
• Ask for pricing, availability, delivery timing, or support.
• Browse our website and interact with our pages, forms, buttons, or analytics tools.

Our website uses WordPress, Elementor, WPForms, Rank Math, LiteSpeed Cache, Imagify, Site Kit by Google, and related tools to operate the site, collect form submissions, improve performance, measure traffic, and protect the website.

5. Why We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and quote requests.
• To prepare and send fixed quotes or estimated prices.
• To schedule transport, delivery, moving, packing, or tanker services.
• To coordinate pickup, delivery, access, timing, vehicle allocation, driver dispatch, and customer support.
• To send service confirmations, updates, invoices, and operational messages.
• To improve our website, forms, services, pricing clarity, and customer experience.
• To maintain business, accounting, compliance, and security records.
• To prevent spam, fraud, misuse, unauthorized access, or website abuse.
• To comply with applicable UAE laws, regulatory requirements, or lawful requests.

6. Legal Bases for Processing

Depending on the situation, we may process your information based on:

• Your consent, such as when you submit a form, request a callback, or choose to communicate through WhatsApp.
• Performance of a contract or pre-contract steps, such as preparing a quote, arranging a booking, or delivering a requested service.
• Legal obligations, such as accounting, tax, regulatory, safety, or compliance requirements.
• Legitimate business needs, such as operating our website, protecting our systems, improving services, managing customer relationships, and preventing misuse.

7. WhatsApp, Phone, and Third-Party Communication

If you contact us by WhatsApp, phone, email, or another third-party communication tool, your use of that tool may also be governed by the privacy policy and terms of the relevant provider. We use these channels to respond to enquiries, confirm quotes, coordinate bookings, send delivery updates, and provide customer support.

8. Cookies and Analytics

Our website may use cookies, analytics tags, caching tools, and similar technologies to:

• Keep the website working properly.
• Improve page speed and security.
• Understand which pages visitors use.
• Measure marketing and SEO performance.
• Reduce spam and protect forms.

We may use Google tools through Site Kit by Google, along with WordPress plugins and hosting tools, to understand website traffic and performance. These tools may collect device, browser, IP, cookie, and usage information in accordance with their own privacy practices.

You can usually control or block cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

9. WPForms and Website Forms

When you submit a form on our website, your submitted information may be stored in WordPress/WPForms and emailed or made available to our team so we can respond to your enquiry. Form submissions may include your name, phone number, email address, service type, location, date, and message.

We use form data only for business purposes connected to your enquiry, quote, booking, service delivery, support, and records.

10. Who We Share Information With

We do not sell your personal information. We may share information only where reasonably necessary with:

• Our internal team, dispatch staff, drivers, movers, and service coordinators.
• Trusted transport operators, subcontractors, or logistics partners where needed to deliver a requested service.
• Website hosting, email, analytics, security, backup, and form-service providers.
• Payment, accounting, invoicing, or business administration providers where applicable.
• Government, regulatory, legal, or law-enforcement bodies where required by law or lawful request.
• Professional advisers, insurers, or dispute-resolution parties where necessary to protect our rights or handle claims.

Where we use third parties, we expect them to handle personal data responsibly and only for the purpose for which it was shared.

11. International Transfers

Some website, hosting, email, analytics, backup, communication, or plugin providers may process or store information outside the UAE. Where this happens, we aim to use reputable providers and reasonable safeguards so that your information remains protected.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless a longer period is required or permitted by law.

• General enquiries and quote requests: usually kept for up to 24 months unless needed for an active customer relationship or dispute.
• Bookings, invoices, service records, and business records: may be kept for up to 7 years or longer if required for accounting, tax, legal, insurance, or compliance reasons.
• Website analytics and technical logs: retained according to the settings of our hosting, analytics, security, and plugin providers.

When information is no longer needed, we aim to delete, anonymize, or securely retain it only where required for legitimate business or legal reasons.

13. Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include secure hosting, access controls, website security tools, backups, plugin updates, HTTPS, and limited staff access.

No website, email, WhatsApp message, or internet transmission is completely secure. Please avoid sending highly sensitive information unless necessary.

14. Data Breaches

If we become aware of a personal data breach that may affect the privacy, confidentiality, or security of personal data, we will assess the incident and take appropriate steps. Where required by applicable UAE law, we will notify the relevant authority and/or affected individuals.

15. Your Privacy Rights

Subject to applicable UAE law and any legal exceptions, you may have rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information that is no longer needed, where legally permitted.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request information about how your data is used or shared.
• Request a copy of certain personal data in a portable format, where applicable.

To make a request, email us at [email protected]. We may need to verify your identity before responding.

16. Marketing Communications

We may contact existing or prospective customers with service-related updates, quotes, availability, offers, or follow-ups where permitted. You can ask us to stop sending promotional messages at any time by replying to the message or contacting us by email.

We will still be able to send non-marketing messages needed for quotes, bookings, delivery updates, invoices, safety notices, or customer support.

17. Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

18. Links to Other Websites

Our website may include links to third-party websites, social media pages, WhatsApp, maps, payment tools, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, plugins, legal requirements, or business practices. The updated version will be posted on this page with a new “Last updated” date.

20. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, contact:

Rohians Cargo and Transport L.L.C
Email: [email protected]
Website: https://rohians.com/